CRIMECON 2025 ACCESSIBILITY GUIDE

ACCESS PROGRAM FOR CRIMECON 2025 ATTENDEES WITH DISABILITIES


Please Note: The information in this Accessibility Guide is subject to change. We are continually working to improve the experience for all attendees and may update services or logistics as needed. For the most up-to-date information during the event, please visit the Help Desk on-site.


WHAT IS THE ACCESS PROGRAM?

The purpose of the Access Program is to make it possible for our attendees with disabilities to fully participate in CrimeCon. Please read about the program and write to us at access@crimecon.com if you have questions.



INFORMATION ABOUT OUR ACCESS PROGRAM SERVICES

 

WHERE IS THE ACCESSIBILITY DESK AT CRIMECON?

After you go through the registration process, please stop by the Accessibility Desk located next to the CrimeCon Help Desk. We want to make sure you know about all the services we offer for attendees with disabilities. Write to access@crimecon.com with questions and requests. Here are the services available:

  • Accessibility Stickers
  • Accessible Seating
  • American Sign Language (ASL) Interpretation
  • Service Animal Check-in
  • Recharging Space
  • Calm Space
  • Assist & Info

 

HOW CAN I LEARN MORE ABOUT GAYLORD ROCKIES ACCESSIBILITY?

The hotel’s accessibility guide is available here.

For more information about the physical features of the Gaylord Rockies accessible rooms, common areas or special services relating to a specific disability please call 720-452-6900.



ACCESSIBILITY STICKERS


WHAT IS THE ACCESSIBILITY STICKER PROGRAM?


Upon arrival, please visit the Help Desk during open hours for an accessibility sticker. This sticker should be attached to your CC badge and is meant to show CC staff that the patron plus one companion is eligible to enter the accessible seating areas (read more on this below). The accessibility sticker is non-transferable. If you have a VIP Badge, any companion or caretaker must also have a VIP Badge in order to accompany you into VIP-only events.



ACCESSIBLE SEATING

 

WILL THERE BE RESERVED SEATING FOR ATTENDEES WITH DISABILITIES?


In the rooms with VIP Seating, there will be reserved accessible seating in both Standard and VIP sections. Attendees who have mobility disabilities, low vision, cognitive disabilities, are hard of hearing, or have other disabilities that make it necessary or helpful to sit near the front of the room may sit in the reserved accessible seating area, space permitting (come early). Attendees will need an accessibility sticker that gives them permission to use the reserved section. These will be distributed at the Help Desk during open hours.

Please Note: the sticker does not guarantee a spot in these areas. Viewing areas have a limited capacity and are available on a first-come, first-served basis. We cannot save or reserve seats or areas. Once it’s determined that an accessible viewing area is filled to capacity (including adequate aisle space for entering and exiting the area), the area will not be available for additional entry.



AMERICAN SIGN LANGUAGE (ASL) INTERPRETATION


For the first time at CrimeCon, we are proud to offer ASL interpretation services as part of our commitment to accessibility:


  • A dedicated ASL interpreter will be present in the Main Ballroom for all sessions held in that space.
  • A floating interpreter will be available to support other session rooms based on attendee need and request.
  • To request the floating ASL interpreter for any session that is not in the Main Ballroom, please email access@crimecon.com with your name, the session title, and the time and location at least 21 days in advance. On-site, you may also visit the Help Desk to request interpreter support. While we will do our best to accommodate all requests, interpreter availability outside the Main Ballroom is limited and will be fulfilled on a first-come, first-served basis.



INFORMATION FOR ATTENDEES WITH MOBILITY DISABILITIES


HOW DO I GET TO GAYLORD ROCKIES FROM DENVER INTERNATIONAL AIRPORT IF I USE A MOBILITY DEVICE?


This webpage has accessible transportation information as well as information about accessibility at the airport including locations of service animal relief areas, travel assistance and more.


The Americans with Disabilities Act (ADA) requires all ground transportation companies to provide wheelchair-accessible vehicles.

Rideshare (Uber and Lyft) passengers that require extra assistance can request a pickup at the curbside of Level 5 near doors 504, 506, 510 or 512 (west side) or doors 505, 507, 511 or 513 (east side).



IS THERE ACCESSIBLE PARKING AT GAYLORD ROCKIES?


Yes, see below:

  • Self Parking Lot A – 27 ADA spaces
  • Self Parking Lot B – 2 ADA spaces
  • Exhibit Hall Lot B – 9 ADA spaces
  • Valet – 2 ADA spaces


The following ground transportation companies pick up disabled passengers at curbside on Level 5, west-side of Jeppesen Terminal:


  • Metro Taxi: 48 hour advance notice recommended: (303) 333-3333
  • Denver Ambulette (NEMT): 24 advance notice recommended: (303) 493-1790 or (303) 362-1028
  • Mobility Transport Service: 24 hour advance notice required: (303) 295-3900
  • RTD access-a-Ride: (303) 292-6560



DOES THE GAYLORD ROCKIES HAVE ACCESSIBLE GUEST ROOMS?


Gaylord Rockies is committed to providing a safe and comfortable stay for all guests and features state-of-the art accessibility features. Accessible guest rooms are designed to make our guests with disabilities, as well as friends and family who accompany them, more comfortable. Not all amenities or features are available in every accessible guest room. If you have any questions about accessible guest rooms, please call the resort directly at 720-452-6900.



DOES THE HOTEL RENT WHEELCHAIRS OR SCOOTERS?

Scooter rental companies are below;

Aspen Medical – 720-322-0101 www.aspenmedicalsupply.com

Mobility 4 America – 303-394-9355 www.mobility4america.com



WHERE MAY I RECHARGE MY MOBILITY DEVICE?


Recharge your motorized wheelchairs and scooters in the Charging Room (visit the help desk to learn more about the Charging Room) or ask a room monitor to help you find a power outlet in a common area. Be careful that your extension cord does not present a trip hazard. 



RESTROOMS

 

WILL THERE BE ACCESSIBLE RESTROOMS?


The Gaylord Rockies provides wheelchair-accessible public restrooms throughout its facilities. The resort is committed to accessibility, ensuring that all guests can comfortably navigate and utilize its amenities.



CALM SPACE

 

IS THERE A SENSORY CALMING SPACE?


Those with sensory sensitivities or anyone feeling overwhelmed by the conference experience are welcome in the Calm Space. Visit the Help Desk to be directed to the Calm Space.



SERVICE ANIMALS


WHAT IS YOUR POLICY REGARDING SERVICE ANIMALS, SERVICE ANIMALS IN TRAINING, EMOTIONAL SUPPORT ANIMALS AND PETS?


  • Service Animals: Persons with disabilities and their service dogs or miniature horses that are individually trained to do work or perform tasks for those persons with disabilities are welcome at CrimeCon. When you make your hotel reservation, request a room that is close to an exterior door for easy access to outdoor spaces for the purposes of service animal relief. Remember to bring your bags.
  • Service Animals in Training: Service animals in training may attend if the dog and the trainer come from an accredited school. Write to access@crimecon.com with your request no later than 2 weeks before the start of the event so that there is time to confirm with the school. Most service animal training schools also provide a certificate of insurance. The service dog in training must wear a harness, leash or other appropriate apparel or device that identifies the dog with the accredited school and must be held on a leash and under control of its trainer.
  • NOT Allowed: Any Other Animal. Other types of animals such as pets, emotional support, protection, or any other animals are not allowed.



SERVICE ANIMAL CHECK-IN


If you are bringing a permitted service animal to CrimeCon, you must first check-in at the Help Desk.

Requirements: Service animals must adhere to the following or the animal will need to leave the conference:

  • They must be house-trained.
  • Service animals must be under the control of and alongside their handler and harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
  • The service animal must not threaten the health or safety of any person or other animal. Disruptive or dangerous animals will need to leave the conference. The handler may return without the animal.
  • Responsibility: Any person that brings an animal to the conference is responsible and liable for any damage or injury caused by the animal.



MEDICATIONS, MEDICAL CONDITIONS, SPECIAL MEAL REQUESTS


CAN YOU ASSIST ME WITH REFRIGERATION FOR MY MEDICATION?


If you are a hotel guest, please coordinate refrigeration needs with the hotel. If you are not a hotel guest, you may bring a small cooler to the conference.


 

WHERE MAY I DISPOSE OF SHARPS?


Call the Gaylord Rockies at 720-452-6900 and ask for Security. Security will come with a sharps disposal box so that you may safely dispose of your sharps. Please do not dispose of the sharps in the trash containers. We appreciate your consideration for the staff who handle the trash bags. This procedure applies when you are in the Convention Center or in your hotel room.


 


Everyone is welcome at CrimeCon!